Refund & Return Policy

 All regular NEW WITH TAGS priced , unused, unwashed, and unworn merchandise can be returned for a refund , just keep in mind that we do not cover shipping cost or handling.

Online purchases made from GIXICOUTURE.COM are final sales, we cannot provide a refund unless is an error on our end. All discounted items are final sale and cannot be returned or exchanged. We are not responsible for damages to clothing as a result of improper care, or handling, or incorrect sizing. The return must be made within 10 days from the date they were received.

Defective Merchandise:If you have received an item with any problems or defects, please contact us within 7 days of receiving your order to inform us of the issue. If we are not notified within 7 days, you will no longer qualify for a return and be refunded. You must send a photo to gixicouture@gmail.com of the damage/defect item along with all the details of your order invoice. 

Through Gixi Couture, we want to give you the best resale collection while we are helping our planet. 

Gixi Couture is a new and secondhand/pre loved clothing, handbags, and accessories. The may contain a minor imperfections throughout and they will be added in the descrption. I provided measurements of the actual garment laid flat. 

We do not cover return shipping and handling costs. Merchandise must have tags attached and must be free of perfume scents and makeup stains. Certain products or services are available exclusively only through the website. These products or services may have limited quantities. We have worked hard and made effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

*Please also keep the following in mind: 

All pre owned sale items are final sales. Jewelry, scarves, bags, undergarments, bodysuits, and all accessory items are final sales.

HOW TO RETURN MERCHANDISE.:

You are responsible for all returns, shipping and handling charges. Please include a copy of the Invoice and reason for return. We will process your return within 3 to 6 business days of receipt and will send you an email for store credit. We can change our refunds or returns, we suggest to check our policies often.If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction. 

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.

Send all returns to:

Gixi Couture LLC

9700 W Bay harbor Dr. #2

Bay Harbor Islands, Fl. 33154

Kindly,

Gixi Team