Refund & Return Policy
All regular NEW WITH TAGS priced , unused, unwashed, and unworn merchandise can be returned for a refund , just keep in mind that we do not cover shipping cost or handling. The return must be made within 10 days from the date they were received.
All discounted/sale items are final sales and cannot be returned or exchanged. We are not responsible for damages to clothing as a result of improper care, or handling, or incorrect sizing. The return must be made within 10 days from the date they were received.
Defective Merchandise:If you have received an item with any problems or defects, please contact us within 7 days of receiving your order to inform us of the issue. If we are not notified within 7 days, you will no longer qualify for a return and be refunded. You must send a photo to firstname.lastname@example.org of the damage/defect item along with all the details of your order invoice.
We do not cover return shipping and handling costs. Merchandise must have tags attached and must be free of perfume scents and makeup stains. Certain products or services are available exclusively only through the website. These products or services may have limited quantities. We have worked hard and made effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
*Please also keep the following in mind:
Jewelry, scarves, bags, undergarments, bodysuits, and all accessory items are final sales.
HOW TO RETURN MERCHANDISE.:
You are responsible for all returns, shipping and handling charges. Please include a copy of the Invoice and reason for return. We will process your return within 3 to 6 business days of receipt and will send you an email with your refund info.. We can change our refunds or returns, we suggest to check our policies often.If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction.
*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.
Send all returns to:
Gixi Couture LLC
9700 W Bay harbor Dr.
Bay Harbor Islands, Fl. 33154